Shipping Policy
At Caramel Leather Sofa, we are committed to delivering your order quickly and safely. Below are the details of our shipping process:
Shipping Timeframes
- Processing Time: Orders are processed within 1-3 business days.
- Shipping Time: Delivery times vary based on location:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 2-5 business days (additional charges apply)
- We ship across the USA (excluding PO boxes, Alaska, Hawaii, and APO/FPO addresses).
Shipping Costs
- Standard Shipping: Free on orders over $500.
- Expedited Shipping: Additional cost based on location and product weight.
- Shipping costs are calculated at checkout for orders under $500.
Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number to monitor your delivery status.
Damaged or Missing Items
- If your sofa arrives damaged, please contact us within 48 hours of delivery.
- If an item is missing, reach out to us immediately for assistance.
Returns & Refund Policy
We want you to love your Caramel Leather Sofa, but if you’re not completely satisfied, we offer a hassle-free return policy.
Return Eligibility
To qualify for a return, the item must be:
✅ Unused and in its original condition
✅ In the original packaging
✅ Returned within 30 days of delivery
Note: Custom or clearance items are non-returnable.
How to Initiate a Return
- Contact Us: Email our support team at [your email] with your order number.
- Receive Return Instructions: We will provide a return shipping label and instructions.
- Pack & Ship the Item: Securely pack the item in its original packaging and ship it back to us.
Return Shipping Costs
- If the return is due to damage or our mistake, we cover return shipping costs.
- If returning for personal reasons (e.g., changed mind), the buyer covers return shipping.
Refund Process
- Refunds are processed within 5-7 business days after receiving the returned item.
- The refund will be issued to the original payment method.
- Shipping fees (if applicable) are non-refundable.
Exchanges
We offer exchanges for defective or incorrect items. Contact us within 48 hours of delivery to arrange an exchange.